Privacy Policy
This Privacy Policy explains how Tech Face LLC collects, uses, stores, and discloses information in connection with A-TRACK.
1. Scope
This Privacy Policy applies to the A-TRACK website, hosted services, APIs, SDKs, dashboards, documentation, support communications, and related interactions with Tech Face LLC, except where a separate privacy notice or negotiated agreement applies.
2. Information We Collect
Depending on the context, Tech Face LLC may collect:
- Account and contact information such as names, company details, work email addresses, and billing contacts.
- Usage and request information such as IP addresses, timestamps, API request logs, authentication events, service diagnostics, and infrastructure logs.
- Website and product interaction data such as browser and device data, pages viewed, referral sources, and session metadata.
- Customer-submitted service data, including attribution parameters, click IDs, user or session identifiers, event payloads, custom properties, and similar records processed through A-TRACK.
- Support and communication records, including messages sent through support, sales, or onboarding channels.
3. How We Collect Information
We may collect information directly from you when you create an account, communicate with us, configure integrations, purchase services, or use the website. We may also collect information automatically through normal operation of the Services, including logs, security tooling, analytics, and cookies or similar technologies where applicable.
4. How We Use Information
Tech Face LLC may use information to provide and improve the Services, authenticate users, process payments, secure systems, monitor performance, investigate abuse or fraud, respond to support requests, send operational communications, comply with legal obligations, and enforce agreements.
We may also use limited business contact information for product-related communications, onboarding, and service administration, subject to applicable law.
5. Legal Bases
Where GDPR or similar laws apply, Tech Face LLC may rely on one or more legal bases for processing, including performance of a contract, legitimate interests, legal obligations, consent where required, and protection of rights, security, and fraud-prevention interests.
6. Customer Data Processed on Behalf of Customers
When customers use A-TRACK to process end-user or session data, Tech Face LLC typically acts as a processor or service provider on behalf of the customer. In that context, the customer determines the purpose and means of processing and is responsible for providing any required notices and establishing an appropriate legal basis.
7. Sharing and Disclosure
We may disclose information to subprocessors, infrastructure providers, payment processors, professional advisers, affiliates, and authorities where reasonably necessary to operate the Services, protect rights or security, comply with law, or complete a corporate transaction. We do not sell Customer Data submitted to the Services as part of our processing role.
8. Data Retention
We retain information for as long as necessary to provide the Services, meet legal or contractual requirements, resolve disputes, enforce agreements, protect system integrity, or satisfy backup and security needs. Retention periods may vary based on product configuration and data category.
9. International Transfers
Where information is transferred across borders, Tech Face LLC may rely on appropriate safeguards such as Standard Contractual Clauses, the UK Addendum, or other recognized transfer mechanisms where required by law.
10. Security
We maintain technical and organizational measures intended to protect information against unauthorized access, loss, alteration, or disclosure. These may include access controls, encryption in transit where applicable, monitoring, logging, backup controls, and documented incident response procedures.
11. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or port certain personal data. Where Tech Face LLC acts as processor on behalf of a customer, requests relating to Customer Data should generally be directed to that customer first.
12. Related Policies
13. Contact
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact Tech Face LLC through the appropriate legal or support contact listed in your agreement or on the company website.